At Nylibertystore, your satisfaction is our priority. We understand that sometimes products may not meet your expectations or may encounter unforeseen issues. That’s why we’ve crafted a comprehensive Return and Refund Policy to ensure your peace of mind when shopping with us.
Easy Returns Within 30 Days
If you’re not completely satisfied with your purchase, you have the flexibility to return the product within 30 days of the delivery date for a full refund. No hassle, no questions asked. Your satisfaction is what matters most to us.
Return/ Refund Request Conditions
The buyer agrees that she or he may request a return or refund only in the following cases:
Buyer paid, but:
(i) Did not receive the product;
(ii) Not receiving all ordered products;
(iii) Receive products that are counterfeit or imitation goods;
(iv) Products are defective or damaged during transit;
(v) Seller delivers the wrong product to the buyer (e.g., wrong size, wrong color, etc.);
(vi) The Product the Buyer receives is markedly different from the information provided by the Seller in the product description;
(vii) The returned Product is not a Restricted Return product.
Simple Return Process
Initiating a return is hassle-free. Simply contact our dedicated Customer Support Team via email at [email protected] to kickstart the process.
To return a product, please contact our customer support team to initiate the return process.
The cost of returning your item to us is your responsibility. Shipping costs are non-refundable. Return shipping fees will be deducted from your refund if you receive one. (Except in the case of our error, we will completely reimburse all costs).
The time it takes for products to arrive at your location may vary.
Consider using a trackable shipping service or purchasing shipment insurance if you plan to return more expensive items. Our promise that we will receive your returned item is not a promise.
Once we receive the returned item(s) and verify their condition, we will process your refund.
Quality Assurance
We take pride in the quality of our products, but we understand that occasionally issues may arise. If you encounter any manufacturing flaws or damages due to shipping, please reach out to us within 24 to 48 hours of receiving your order.
Our team will work closely with you to identify the best course of action, ensuring your concerns are promptly addressed.
Swift Refund Processing
Once your return is received and verified by our Nylibertystore finance team, we’ll expedite the refund process. You can expect your refund to be processed within 5 business days from the date we receive your return in our warehouse.
We value your time and aim to make the refund process as seamless as possible.
No Restocking Fees
We don’t impose any restocking fees on returned products. Your satisfaction matters most, and we want to make the return process as straightforward as possible for you.
Order Modifications and Cancellations
We understand that circumstances may change, which is why we offer a 24-hour window for order modifications or cancellations. Simply reach out to us, and if your order hasn’t entered the fulfillment process, we’ll accommodate your request without any hassle.
Dedicated Customer Support
Our dedicated Customer Service Team is here to assist you every step of the way. Whether you have questions about returns, need assistance with an exchange, or want to inquire about your order, we’re just an email away.
- Email: [email protected]
- Phone:+1 325-244-1926
- Address business: 1400 Sylvania Ct, Fort Worth, TX 76111, USA
- Working hours: 8 am – 5 pm (from Monday to Saturday, Sunday off).
At Nylibertystore, we’re committed to providing you with exceptional products and service. Your satisfaction is our top priority, and we’re here to ensure your good shopping experience with us.
So, shop with confidence knowing that we’ve got you covered every step of the way.