Frequently Asked Questions

Ordering is easy! Simply browse our website, select the desired product(s), add them to your cart and proceed to the checkout page. Fill in the shipping information according to our shipping form and complete the payment process.

We accept payment via Paypal. Paypal is a platform to receive payments from any of the world’s leading online marketplaces, and manage multiple stores simultaneously in one convenient place.

Yes, we provide international shipping to many countries. However, please note that additional customs duties, taxes and fees may apply and are the responsibility of the customer. We recommend that you check with your local customs office for more information.

We provide shipping with the most optimal delivery time and response to your needs. Shipping costs and delivery times may vary depending on destination. You can find details about shipping options and costs at checkout or on our Shipping Policy.

Orders will be processed and shipped as soon as possible. In case you need to change or cancel your order, please contact our customer service representative immediately. We will do our best to help you, but we cannot promise that adjustments can be made after the order has been placed.

We have our own Returns & Refund Policy. Please refer to our Returns and Refunds page for detailed information on our policies, eligibility criteria and refund process.

We make every effort to display our rugs as accurately as possible. However, please note that colors may vary slightly due to factors such as monitor settings and lighting conditions. We recommend that you refer to the description and images to best understand product details.